Customer Relationship Management (CRM) Solutions are widely used across various industries to maintain communication and connections with customers and potential customers. The CRM industry has rapidly grown and is expected to reach $80 billion by 2025. However, it is also seen that about 18% to 69% of CRM Implementations fail, due to lack of profitability to the enterprise. Specific features and functionality of a CRM need to be leveraged to suit your respective organization, and is not a one size fits all.
A capability-based approach to CRM is required, to understand what your organization needs from a process improvement perspective as opposed to a technology implementation perspective. Arqitek Digital CRM Services aims to rationalize and unify customer interactions across all customer touchpoints and channels, resulting in a seamless and smarter integrated experience for service delivery, accelerating Digital Growth. We adopt an approach that is tailor-made and unique to each of our customers, to ensure maximum return on investment and growth.