Around 86 % of customers will pay more for a better experience but only 1% feel that organizations meet expectations. As customer engagements shift rapidly to digital channels it has become critical for the organizations to adapt while tackling the challenges that come with digital transformation, facilitating future-proof organizational changes and exceeding customer expectations.
Digital Experience is the key foundation for growth, encompassing all digital channels that enables customers to get what they want in the most convenient way. Today’s customers demand personalized, relevant communications that are available in real-time and accessible through the channel of their choice. Digital Experience summarizes digital interactions between the customer and business and the resulting impression that a customer experiences. Arqitek Digital Experience Services aim is to unify customer interaction resulting in a seamless and smarter integrated experience for service delivery, accelerating Digital Growth.